Introduction

Hash Grill & Catering ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or interact with our services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Place an order
• Sign up for our newsletter
• Participate in promotions or surveys
• Contact our customer service

This information may include:

• Name
• Email address
• Phone number
• Delivery address
• Payment information (processed securely through our payment partners)

Automatically Collected Information

When you access our services, we may automatically collect certain information about your device and usage patterns, including:

• IP address
• Browser type
• Operating system
• Device information
• Usage data (pages visited, time spent, etc.)
• Location data (with your permission)

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Process and fulfill your orders
• Create and manage your account
• Send order confirmations and updates
• Provide customer support
• Send promotional communications (with your consent)
• Improve our services and develop new features
• Analyze usage patterns and optimize user experience
• Protect against fraudulent or unauthorized transactions
• Comply with legal obligations

Sharing Your Information

We may share your information with third parties in the following situations:

• Service Providers: We may share your information with third-party vendors who provide services on our behalf, such as payment processing, delivery, and marketing assistance.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• With Your Consent: We may share your information with third parties when we have your consent to do so.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our services and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

Microsoft Clarity

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Google Analytics

We use Google Analytics to help analyze how users use our website. Google Analytics uses cookies to collect information about your use of our website, including your IP address, browser type, referring/exit pages, and usage data. This information helps us understand user behavior, improve our services, and optimize our website performance. For more information about how Google Analytics collects and uses data, please visit Google's Privacy & Terms.

Yandex Metrica

We use Yandex Metrica to analyze website traffic and user behavior. Yandex Metrica uses cookies and similar technologies to collect anonymous data about your interactions with our website, including page views, clicks, and session information. This data helps us improve our website functionality and user experience. For more information about Yandex Metrica's data collection practices, please visit Yandex Privacy Policy.

Managing Your Analytics Preferences

You have control over analytics data collection:

• You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on
• You can disable cookies in your browser settings, though this may affect website functionality
• For Microsoft Clarity, you can opt-out through your browser's privacy settings or by using privacy-focused browser extensions
• For Yandex Metrica, you can use their opt-out mechanism

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction or objection to processing
• Data portability
• Withdrawal of consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We recommend reviewing this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By phone: +254742579478
• By mail: Guhad Plaza, Opposite Pangani Heights, Nairobi